Returns & Exchanges
At Polana, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a dedicated resolution process for any shipping damages or quality concerns.
Inspect Your Delivery
Please examine your package immediately upon arrival and ensure all perishable items are stored at the appropriate temperature.
Document Issues
If you notice any damage or quality discrepancies, take clear photos of the product and the shipping packaging within 24 hours of receipt.
Contact Support
Email our customer service team with your order number and the photos of your concern to initiate a claim for a refund or replacement.
Resolution Process
Our team will review your request within 48 business hours and issue a credit or dispatch a fresh shipment if your claim meets our quality standards.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing